Our privacy materials have been updated with important information about sharing information during COVID-19, please click here to find out more
Changes to the Summary Care Record during the Covid-19 crisis
Click the link to see an explanation of the changes.
Supplementary Privacy Notice for Summary Care Records
We are very grateful for the community support we have received through local voluntary services, such as Covid 19 Mutual AID, help from individuals, and donations from local businesses. We greatly appreciate your contributions that have helped our patients and staff through this difficult time.
Stay at home if you have coronavirus symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new, continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the online 111 coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk
How long to stay at home
- if you have symptoms of coronavirus, you'll need to stay at home for 7 days
- if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible
Read the advice about staying at home.
For information on:
Routine appointments from 13 March 2020
For patients who do not have any coronavirus symptoms, to protect our patients and staff, we ask if you could consider avoiding any routine non-urgent appointments. You may be called by a member of staff to discuss the urgency of your problem, and if possible, deal with your problem over the telephone. If your problem cannot be dealt with in this way, then we will still be able to see you in a face-to-face consultation.
Dispensary changes from 23 March 2020
Due to the high demand on our dispensary at this difficult time, we are asking that you allow 5 days from when you request a routine prescription to when you are able to pick up your medication. Also to allow our staff to get through their workload we have changed the opening time to 10 am, as a temporary measure. In regards to queueing at the dispensary, we would be grateful if you could observe the social distancing recommendations, and stay 2 metres apart from each other.
Recording of telephone calls to and from the surgeries
Telephone calls to and from both the Howdale and Marham Surgeries, are now recorded for quality control and training purposes.
GP automated appointment booking
Howdale patients can now book, cancel or change a routine doctors appointment 24/7 by simply phoning the surgery and using the automated appointment system. Please just follow the prompts.
Appointment text and SMS reminders
Both surgeries are now using MJOG which sends a text or SMS to our patients as a reminder of their appointments. Nothing then needs to be done if you are intending to keep the appointment, however, patients can cancel appointments by replying to the text as directed. If you wish to use this service then please ensure that we have your current mobile number recorded on our clinical system. For further information please contact our reception team.
All patients have a named usual doctor. If you are not sure who your usual GP is, then please contact the surgery to find out.
Online Access for patients
Patients can now register for online access to the Howdale Surgery. Simply go to the bottom of the home page and click on the circular appointments button and follow the prompts or visit the surgery and ask at reception.. Online access allows you to book and cancel appointments, order repeat medications and view a summary of your medical files.
Friends and Family Test
Please feel free to leave a comment. Just click on the menu on the right side of the screen.
Registration requires you to bring 2 forms of ID, 1 with a photo
The online pre-registration form is available to help us have your details before you register. However, it is important for you to note that you are not registered until you have brought 2 forms of ID to us, 1 with a photo, and have signed the registration form.
If you are a carer or have a carer that we are unaware of then please contact the practice so that we can update your records.
Welcome to the website for Howdale Surgery.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.